The 5 Why’s Approach – Building a Culture of Learning

the-5-whys-approach-building-a-culture-of-learningIs an initiative failing? We knew it! Was a mistake made? By who? If a mistake happens, we typically look for someone to blame. In turn, many of us will avoid risks or will play it safe to avoid being pointed out. Progress suffers from fear of taking action. Making this even worse, the finger-pointing kills curiosity and with it the chance to learn. What can we do to prevent this?

If We Want Progress, Mistakes Must Happen

Mistakes happen. And if today we preach risk-taking, speed and experimentation, we have to expect even more mistakes. Giving people more responsibility while enabling autonomy, means giving more opportunities to fail.

A person who never made a mistake never tried something new.

The number of failures is an indicator of risk-taking along with initiatives to explore new and better ways of doing things.

Some companies aim for a defined number of mistakes/failures to encourage employees to try more “new” things and to think in even wider and various directions. A nice example is the Google Graveyard, which lists projects “Killed by Google”. A sign of Google’s exploratory ambition.

Looking at the average organization, the risk (in cost, credibility and reputation in the market, etc) is often too high to encourage a high number of attempts with very low probability of success. However a “failure friendly culture” is also about simply being bolder in ideas and execution, about the courage to experiment. It’s about being able to react more quickly to changes in customer needs, technology or the market by taking risks and relying on trial and error. Their focus is on promoting an adaptive organization, a learning organization. Thus, it is above all about appreciating mistakes as opportunities to learn.

Learning from a mistake or failure begins with reflection. Many objective but also subjective (non-judgmental) impressions must be obtained and analyzed from different perspectives. Where was the cause? Can a pattern be identified (in the case of several such events)? How can we eliminate or neutralize the cause in the future? What can we learn about ourselves and our work that will help us do better in the future?

Blame Causes Defensiveness and Blocks Reflection

If we are too busy trying to find someone to blame, we don’t really ask ourselves the above questions in the first place. And the one who could have given important input to the questions – is too busy defending themselves. Or worse yet, that person might be influenced by the company culture and is getting ready to point fingers at someone else. In many companies, a culture of blaming is the result of a tradition of punishing mistakes. People lose their jobs or reputation (or both), and experience minor negative consequences.

In order to prevent a culture of blame, there also needs to be an atmosphere of openness, psychological safety, to be able to reflect and learn. Finally, practice is needed here. Helpful techniques can also rekindle curiosity and exploratory ambition in the workforce.

A number of techniques can also be found in the case of, but not limited to agile methodology. Let’s look at this one, the “5 Why’s” – Five sequential why questions (aka Root Cause Analysis), illustrated by the much-told example of the Lincoln Museum.

The 5 Why’s Example

“The National Park Service was faced with a problem that the exterior of the monument was deteriorating rapidly. To address the wear and tear, the stone would require periodic costly replacement or restoration. Via the 5 why questions posed by Park Service leaders to the maintenance crew, the problem was more easily resolved.

1- Why is the material deteriorating so quickly?

Answer: Because of the high-powered sprayers used to clean the monument every two weeks.

2- Why are high-powered washes required every two weeks?

Answer: Because of the amount of bird droppings on the stone.

3- Why is there so much bird droppings?

Answer: Because many birds come to feed on the spiders.

4- Why are there so many spiders?

Answer: They are attracted by the many insects that are all around there at night.

5- Why are there so many insects?

Answer: They are attracted by the powerful spotlights used to illuminate the monument at night for tourists.

Instead of turning the lights on two hours before sunset, they were turned on 30 minutes after sunset and turned off thirty minutes before sunrise in the morning. The number of insects was reduced by 90 percent – problem solved.”

This example points out that the focus should be less on jumping to conclusions and giving out guilty verdicts, and more on better understanding (and then influencing) the circumstances that lead to the mistake.

Treat Mistakes As a Cognitive Challenge – Be Curious!

Curiosity – how did the failure occur? Why did an idea fail? Analyzing the circumstances together to find the weak points. Accept failure in the past as a cognitive challenge to become smarter and better. Over time, the lack of placing blame and shame on people will support a learning orientation in the organization – a common eagerness to draw the most helpful insights from the event and to derive from this the best measures for the future.

Read more about dealing with failure and creating organizational agility on a behavioral level in the book “The Agile Culture Code – a guide to organizational agility ” (Puckett, 2020).


Contributing Author

Dr. Stefanie Puckett has lived and worked globally for several consulting firms, in management and global roles for a Fortune 500 company and ran her own business. She is a psychologist that turned to agile once she saw that decades of organizational psychology research are basically summed up in the agile manifesto. Since then, agile transformation has become her passion as a consultant and executive coach. Stefanie is author of “The agile culture code – a guide to organizational agility” (BusinessVillage, 2020) and co-author of “Agile Leadership – leadership competencies for the agile transformation” (BusinessVillage, 2020).

[Image courtesy of Stuart Miles at FreeDigitalPhotos.net]

How Agile Leadership Can Be Learned – A Quick Guide

There are many organizations need or would like to achieve greater agility. However, in order to achieve it, leadership style and corresponding principles need to be revisited. Therefore if we want agility, we need to demonstrate agile leadership as a result. But how exactly? A global study delivers a behavior-based competency model. The good news is that competencies can be learned.

how agile leadership can be learnedThe Global Center for Digital Business Transformation wanted to find out, what exactly does agile leadership look like. The IMD Business School in Switzerland teamed up with metaBeratung, a specialized consulting firm in Germany, to conduct a global study (Neubauer, Tarling & Wade, 2017). Leaders from all over the world participated while having one thing in common: they operate in a highly disruptive market, which is where organizational agility is considered to be needed the most.

The theoretical foundation relies on IMD’s concept of Digital Business Agility (Bradley et al., 2015) that defines three behaviors that help companies in highly disruptive markets to survive. This study confirmed the relevance of these three behaviors.

Overall 19 expert interviews with digital leaders and data from a global survey with 1042 leaders where analyzed. Beside the three behaviors, four core agile leadership competencies were identified.

Digital Business Agility – The Three agile Leadership Behaviors:

1. HYPER-AWARENESS

This would entail constantly monitoring and evaluating changes in market conditions, developments in technology, and customer needs. It would also include observing trends, identifying and watching dominant factors. Consequently this means that there would be a need to set up supporting processes and investing the necessary resources.

2. INFORMED DECISION-MAKING

This would entail making decisions based on facts and real-time data. Ensuring information is available, analyzed and considered in strategic and day-to-day operative decision making on every level.

3. FAST EXECUTION

This requires prioritizing speed over perfection. Prioritizing faster delivery value over planning and documenting, while ensuring fast decision making and preventing the organization from overburdening bureaucracy.

These three behavioral aspects will equip the leader to steer diligently in volatile markets. However, to lead people and create agility in the workplace, four related competencies are necessary to define the core of agile leadership (HAVE model; Wade et al., 2017; elaborated by Puckett & Neubauer, 2018/ 2020).

Four Competencies of Agile Leadership – The “HAVE” Model

1. ADAPTABILITY

This requires that leader not shy away from changing directions and revising decisions taken when circumstances change, or when new information becomes available. Further, this requires making sure processes, products, and/or services remain flexible enough to include feedback and adaptability to changing circumstances.

2. HUMILITY

This competency values feedback and input from others while being aware one’s own limitations. At the same time this requires the need to keep learning and treating others with equal footing while ensuring inclusion.

3. VISIONARY

This would require leaders to think big, find their vision and wear it on their sleeves while setting the direction and inspiring others.

4. ENGAGEMENT

This competency requires the need to stay connected, to grow and strengthen networks inside and outside the organization. At the same time this would require keeping in regular contact with customers and stakeholders while staying connected to the pulse of the market, such as relevant expertise and knowledge.

Agile leadership can be learned and demonstrating the three behaviors is a matter of effort and focus. Smart leaders will get their teams on board and together will find ways to create and sustain hyper-awareness, to ensure informed decision making and enable fast execution.

Competencies by definition can be learned. Step-by-step leaders can achieve mastery in playing the leadership role and spectrum. Leading agility does not necessarily mean every good idea or measurement has to come from or be managed by the leader. In face it’s quite the opposite. Good agile leaders understand their limitations and they might be highly visionary and very engaged but have difficulties adapting fast enough. Or they might be very humble and adaptable but not highly visionary. Yes, good leaders invest in their own development and grow in each of the four competencies. However, it must be understood that no one can be a star in all four dimensions. Agile leadership means to enable and inspire your people to step up and help build these competencies in your organization overall.

In order to excel in this most important leadership task, agile leaders must invest in their company’s culture to prepare the right conditions for people to grow – and through them attain agility (for more see “The agile Culture Code” Puckett, 2020 b).

Sources:
Bradley, Loucks, Macaulay, Noronha & Wade (2015). The Digital Vortex. https://www.cisco.com/c/dam/en/us/solutions/collateral/industry-solutions/digital-vortex-report.pdf
Puckett (2020). THE AGILE CULTURE CODE – A guide to organizational agility. BusinessVillage.
Puckett & Neubauer (2020). Agile Leadership – Leadership competencies for the agile transformation. BusinessVillage.
Wade, Tarling & Neubauer (2017). Redefining Leadership for a Digital Age. Copyright: IMD, metaBeratung, Global Center for Digital Business Transformation. https://www.imd.org/dbt/reports/redefining-leadership/


Contributing Author

Dr. Stefanie Puckett has lived and worked globally for several consulting firms, in management and global roles for a Fortune 500 company and ran her own business. She is a psychologist that turned to agile once she saw that decades of organizational psychology research are basically summed up in the agile manifesto. Since then, agile transformation has become her passion as a consultant and executive coach. Stefanie is author of “The agile culture code – a guide to organizational agility” (BusinessVillage, 2020) and co-author of “Agile Leadership – leadership competencies for the agile transformation” (BusinessVillage, 2020).

[Image courtesy of Ambro at FreeDigitalPhotos.net]

Three Company Culture Elements Increased Agility Can’t Go Without

It has been over a decade now that surveys reveal – again and again – the one biggest challenge when transforming to agile: an organization’s culture. No surprise, since organizational agility arises not from doing agile alone but from being agile. So, let’s look at how agility can be anchored in the company culture, so it becomes a lever, not a challenge in achieving agility.

three-company-culture-elements-that-increased-agility-cant-go-withoutIf an organization is agile, it can be seen in how aware they are about trends and developments on the market, how quickly and flexibly they can adapt to the changes they sense around them, and how spot on they come up with their solutions. Structure and process can help to set the organization up for agility, agile methodologies and tool support.

Agility does not happen through structure or tools; it happens through people

However, the heart of agility lies simply in the way people in the organization think and act. What they pay attention to, how they prioritize, how they get stuff done, how well they plan by sight and keep their eyes on the customer. Agility happens through people. By being agile, they form an agile culture in the organization. Intuitive, right? A lot about agility is intuitive. This is why it works so well.

For such a culture to grow and sustain, three elements, summarized in the TEC culture code (Puckett, 2020) are needed.

We all know how to best solve problems. We’ve done it since we learned how to walk

Imagine a project you would like to realize. Any project, business or personal. Often, the very first thought after we come up with an idea is “Can I do this?”

To answer this question, we think:

  • Do we have enough knowledge to understand what we are getting into?
  • Do we have access to all relevant information and data to validate that we are taking the right steps?
  • Do we know what success looks like?

-> This is our way to create the TRANSPARENCY we need to see this through and to self-correct and steer ourselves along the way towards success.

Behind the initial question if we can do this, lies another basic condition. Some very basic thoughts:

  • Can we take that decision?
  • Do we have the freedom and the means to take on and execute the project?

-> This is our way of ensuring that we have full EMPOWERMENT.

Lastly, we make sure we are not on our own. We activate our network or build a network with people that we can use as a sounding board, bounce ideas off, learn from and ask for support if needed.
-> We ensure that we have the COLLABORATION we need.

The common denominator in agile organizations

This is it. This is the common denominator of agile culture –> TEC: Transparency, Empowerment and Collaboration. Manifested as pillars of a company’s culture, they come each with three unique aspects, each that require attention.

The three pillars and nine facets of the TEC culture code

Pillar 1: Transparency

  1. Information: transparency with information and data

Direct line of sight to the customer, access to information about developments in technology and market, knowing what the competition is doing, etc. goes in line with transparent key performance indicators of the company. This allows us to think strategically.

  1. Intention: transparency with intention and plans

To make sure we align forces and act as one organization, we all need to understand the organization’s purpose, its intentions and plans. This way we can channel ideas and align our efforts with the current corporate priorities.

  1. Effect: transparency with results & impact

Feedback is key to be able to optimize solutions on evolving customer needs. A direct line of sight, where possible, allows us to see firsthand how our work is perceived. Knowing where and how the different tasks we are working on play a role, we can self-steer to have maximum impact on value creation.

Pillar 2: Empowerment

  1. Freedom: freedom to adapt and create

Work is more fun if we are in control and can decide or at least influence when, where and how we work. We are also more creative if we have the freedom to try things differently or experiment with something new. Freedom also allows teams to quickly adjust and adapt to changing circumstances, fostering adaptability and speed throughout the organization.

  1. Enablement: empowerment to take charge

Empowerment means not only deciding how to do things right but doing the right thing. Given the transparency that provides a clear line of sight to the customer or access to data in combination with knowledge of the strategy, every team can act as an autonomous unit that works to generate maximum value. Ideas are implemented fast, adaption happens where it is needed most, at the contact point to the outside (e.g. customers).

  1. Ownership: ownership, biased toward action

Where we used to hear “not my job” before, people are now committed to achieving a goal, not to filling a job role. Entrepreneurship is fostered when people take initiative and have end-to-end responsibility.

Pillar 3: Collaboration

  1. Exchange: collaboration through exchange and sharing

One advantage an organization has, is that it can achieve mastery, generate new knowledge and ideas by connecting the many minds within, fostering exchange and sharing.

  1. Contribution: collaboration through contribution and flexibility

Modern organizations focus on value creation. This requires us to think about our skills and how to add value with them. It requires commitment to doing your best (when and where needed), not on doing a certain job in a certain team in a certain role. It also requires investment in building flexible networks that form temporary and open teams to achieve different goals.

  1. Learning: collaboration through learning and growing together

To advance together as an organization, we must learn together. The starting point is taking time and extending trust, to openly talk about mistakes and to learn from them, together. Collaboration also means to support each other’s success and development, and to challenge each other to leave our comfort zone. Growth happens if we take risks and challenge the status quo.

We are the culture!

Achieving the three TEC elements is what organizations strive for. However, we are the organization. We are the culture. Look at your own space to maneuver, at your area of responsibility. What can each of us do to increase transparency, to empower others and to improve collaboration to the next most intense, and most flexible level?

Source: Puckett, S. (2020). THE AGILE CULTURE CODE – A guide to organizational agility. BusinessVillage.
Image courtesy of IndypendenZ at FreeDigitalPhotos.net


Contributing Author

Dr. Stefanie Puckett has lived and worked globally for several consulting firms, in management and global roles for a Fortune 500 company and ran her own business. She is a psychologist that turned to agile once she saw that decades of organizational psychology research are basically summed up in the agile manifesto. Since then, agile transformation has become her passion as a consultant and executive coach. Stefanie is author of “The agile culture code – a guide to organizational agility” (BusinessVillage, 2020) and co-author of “Agile Leadership – leadership competencies for the agile transformation” (BusinessVillage, 2020).

The Dangers of MVP with High Product Expectations (HPE)

dangers of mvp with high product expectationsIn the context of Lean principles the Minimum Viable Product is known in practice as the MVP. For most, the use of that term is used liberally and sometimes even dangerously when used to represent a finished product. The problem arises when there are expectations well beyond actual possibilities at the time of signing, planning or initial sprint. Of course with reason, nobody knows what to expect until the product is completed.

Defining HPE

We are using the concept HPE as an acronym to represent High Product Expectation. In this context, High Product Expectation is what the client expects as the finished product right from the start, with the additional possibility of more features. As you could guess, the MVP should never be equal to the HPE. By this we mean that you should never expect the completed product as an MVP to have a full set of features and attributes.

MVP Expectation Pitfalls

The above sounds like common sense, but many projects from time and time again, are built with ridiculous expectations at the signing of a contract or initial product specifications, they become sealed with the expectation that a minimum viable product (MVP) will be built, even with the utmost transparency. This is not a problem in and of itself, but this step is seldom dived into or taken seriously during the different stages of a project from beginning to end. We tend to skip through the process, whether through ignorance or negligence, and as a result take for granted that should we actually “do things properly” so all will turn out well. This could also be from a lack of negotiation, rush to get started, because after all, everyone acts like there could be a ticking time-bomb that could go off at any time. Certainly, time of is of the essence, and nobody wants to lose out on the opportunity cost. But the loses incurred down the road would be best prevented at the very beginning.

The Lessons Learned and Questions Asked

In the end we could all be optimistic, and rely on good faith, but most projects start with best intentions, and how they end is a different story. Actually, the only real moment the customer starts to ask ‘serious’ questions about what was expected to be built, ends up being at the end of the project, or at signoff. Not to confuse, “definition of done” with actual “completed product,” but these terms may eventually be intertwined as well, and could be used at times of disagreement, leading to a never-ending cycle of argument, discouragement, disbelief, loss of trust, loss of morale, and just plain waste of time. The client may have had another understanding of what the MVP was. It is very likely they thought it just meant the “first version” of the product. That is where things can go seriously wrong.

Certainly if agile principles and methodology are being practiced properly, there shouldn’t be any surprises when the end of a project comes. We all know too well, that expectations or better yet “defining expectations” has no bounds. When it comes to meeting expectations, there’s a lot of politics, assumptions, and a lot of finger pointing as to who expected what and for what dollar amount, especially when there are hidden agendas.

So when we talk about MVP, we need to ask the client important questions like:

“What are you willing to accept?”
“What are you really looking for?”
“What are the features you’d be willing to let go of if there we run out of time or budget?”
“Who’s expert opinion is being questioned?”
“How much time do we have to learn about what the market wants?”

Preferably these are questions that you should ask at the very beginning, but definitely consider re-asking those questions and bring out those assumptions throughout the project, from sprint to sprint. The Product Owner or Business Analyst should be keeping tabs on these questions, but relevant questions should always be asked over and over again, with emphasis to determine those expectations. Keeping track of those answers is also key to making sure those expectations are met. You may eventually notice that the answers change as each sprint, stage, or phase is completed. With those changes you can eventually challenge why there have been changes and assumptions, in the hopes of getting those answers and dig deeper to find out who’s behind them, perhaps gaining some extra transparency. Don’t be afraid to ask who’s expectations (or assumptions) created those changes to the original ones. You may be surprised to find out it’s not the same stakeholders who are behind the original ones; more people may have gotten involved, or maybe switched in or out of the project.

With these basics covered, you should be able to gain higher levels of understanding on what the client was expecting. But to further this understanding, you should be able to gauge whether or not the client was setting them too high to begin with. Put differently, if the client had high expectations (HPE) at the beginning of the project (i.e. little or no knowledge of what they were going to get from the MVP) it would be unlikely for the client to lower their expectations by the end of the project. If expectations were described as a type of force, this explanation would represent a metaphoric ‘inertia’ that tends to increase in a project over time, once in motion it does not diminish.

[Image courtesy of jscreationzs at FreeDigitalPhotos.net]

Warning! Parkinson’s Law in Agile Projects

One cannot avoid unseen forces in effect when agile in place. That said, when practicing Agile you must be aware of the “Laws” at work. We’re not necessarily talking about the ones that bring about the police, judge and jury if you break them. When looking at Parkinson’s Law, we’re talking about a law that you can’t avoid whether you like it or not. 

What Is Parkinson’s Law? And How it Works

Parkinson’s Law is all around us, and it’s part of our everyday lives, but since we find it to be a natural progression of what is constant in our day-to-day, we think nothing of it. So it’s time to wake up! What about Parkinson’s Law? Well it states that “work expands so as to fill the time available for its completion.” That is to say, we usually think of estimating work (in whatever form you decide), to the extent that we know about the available resources. If you were asked to go fill a cup of coffee for someone, or yourself for that matter, would you be likely to fill it to the top, or just halfway. Sure we can think of the times we would fill it halfway, but more often than not, we fill it to the top. So we’re not saying Parkinson’s Law is an absolute or that it happens 100% of the time, but it does certainly happen often.

How Can You Spot Parkinson’s Law at Work?

avoiding-parkingsons-law-agileUsually when we estimate during planning sessions, we may be lead to fill up the time we have to do something, with the time we have available. So let’s think of this on 2 levels. In sprint planning we naturally fill in the Sprint with the story points based on our average velocities from previous sprints. Now that’s where Parkinson’s Law works well. And that’s actually why we use story points, to remove the concept of time, and falling into traps, not just Parkinson’s Law. But say for instance, someone asked you to estimate a Story (or Use Case) in real time, and imagine that you were somewhat influenced previously (or at that very session), where someone said in low-key that you had about 3 days to do it. It may very well take 2 days to complete the work, but are you being rational at that point? Or are you going to really take some time to figure out how long it may actually take? Any task, no matter how simple or compact, deserves a fresh set of thoughts and ideas to assess it’s level of complexity. Reason being, you wouldn’t want to over (or under) estimate a task if it truly wasn’t the time it could’ve actually taken.

What Are the Consequences?

Assume you estimated every task you had with what your colleagues told you is the “standard.” You could very well just go with the “standard” times, or better yet you may give yourself the excuse that you didn’t have the time to run through the actual requirement, or the task seems so simple, it shouldn’t take longer than the “standard.” Think about what this means with regard to the overall value of a project. The concept behind which sprint planning, depends on your flexing the metaphorical estimation muscles. The more you practice, the better you will become at being increasingly accurate. With unrealistic estimates, you may actually inflate budgets, and the perception of waste will be greatly increased, and the level of competitiveness drops. Many teams can fall victim with this Parkinson’s Law at work, when many tasks that shouldn’t take very long, end up being logged with double or triple the time it really took. You may be able to get away with it sometimes, but what if your client isn’t that naive?


[Image courtesy of stockimages at FreeDigitalPhotos.net]

The Importance of Time Completed and Time Remaining in Estimations

importance-of-estimates-time-completed-time-remaining/One of the first things many team members on Agile projects lose sight of is the importance of tracking their time spent on their tasks identified in their Backlog Item. Whether it’s a User Story, Sub-Task, Enhancement, etc., logging hours spent is of absolute importance to make sure further Sprint burn-downs, velocity, and estimates will continue to reflect increasing accuracy. The tendency of some teams is to use their Backlog Items (in either of the forms mentioned above), as a scope tracker. However, time-tracking on a daily basis is of absolute importance.

How Your Hours Should Really be Logged

Once a backlog item has been completed, only then do team members log their hours, and it most likely ends up being the hours set in the original estimates. Not only is it best practice to log hours spent on your backlog items on a daily basis, but also to re-assess what the remaining hours are. Just because an item was estimated to take 16 hours, and you performed 8 hours so far, it does not mean 8 hours remain. Sure it would seem logical that it would come down to a simple mathematical equation, but it’s truly not what is meant by “Time Remaining!” So what should be put in Time Remaining? It’s really about what should be required to complete the task at the moment of logging your time mid-course. What that means in our previous example; if you logged 8 hours for a task that was originally estimated at 16 hours, you may come to realize, there’s only 4 hours left. It’s as if you are re-estimating or re-assessing what is left to do. A number that does not match what was originally estimated, is perfectly fine either from a downward estimate or an upward one (assuming it’s done correctly of course!). This is by far the best way to know if original estimates were done accurately, and gives team members a gauge on whether those estimates continue to be assessed correctly in later sprints. Better yet, if needed, the variance of estimation accuracy can be calculated as well.

When Time Remaining is Not Taken Seriously

The problem arises when developers mark down remaining estimates as a straight-line mathematical equation, since it would imply that all original estimates were done properly, and makes it impossible to weed out the estimation imperfections during Sprint Planning from Sprint to Sprint. The other issue that may happen is that there could be a skew in estimations since some developers will take their time to complete a task (if they see that they’ve completed it early), and then hurry their task, or worse, bust the estimates if the task was underestimated. From there, it may escalate to having only underestimated tasks as being incorrectly estimated. What that gives is a mix of underestimated, and on-time estimates. As you can see, when the hours are totaled up for that sprint, the skewed results give an impression that generally all tasks were underestimated, and the lack of transparency will make the team draw separate conclusions. This also affects your burn-down charts and interpretation of velocity, all the while the cycle of trust within the team is broken.

How This Helps Continuous Improvement

Seeing the above situation in a different light, if you were on a trip where the original travel time was supposed to be 10 hours, only to find out the ride is shorter than expected, you would probably want to know, right? The same would apply if it would be longer than expected. To make the point clearer, your expectations, and that of others depend on the transparency of what remains to be done on any development effort. This aids efforts for future estimations and weeds out any further potential to be disappointed.

The next time you may be faced with a seemingly obvious question “How much time is remaining?” it may need to be seen as “How much time is needed to complete the task?” It’s not just a simple math calculation. Remember that estimates are called “estimates” because there is a chance that they will not be “accurate.” Having those numbers accurately represent “time remaining” allows for the estimation process to get better and better, as the team looks back in retrospect and compares their estimations for future Sprint Planning sessions.


 [Image courtesy of lekkyjustdoit at FreeDigitalPhotos.net]

5 Inefficient Communication Habits That Cause Waste

5-inefficient-communication-habits-that-cause-wasteIt’s not hard to believe, we have a tendency to waste a lot of time communicating whether it be through face-to-face, talking, texting, emailing, or chatting online. The problem with that is that everyone’s bad habits can get the best of you whether you like it or not. Have you ever gotten that email where you can’t decipher whether it was a request? some sort of prank? or yet something absolutely serious?

We all know the situation could be better, as many do in today’s day-to-day lifestyles, people claim they no longer have time for the simpler things in life, just relaxing or taking the time to do something truly for themselves. Below we’ve identified some of the bad habits that you may want to avoid, and for your own sake, be able to identify from other before you get pulled unnecessarily into someone else’s trap:

1. Putting “Quick Question” in the Email Subject Heading

The intent of someone who puts “Quick Question” in the subject heading of an email is certainly obvious: they have a need to resolve a question quickly. The problem is that the intent is a setup for one’s own need to get immediate gratification at the receiver’s expense. The question you have to ask yourself is how “quick” does a question need to be answered, and is it worth stopping what you are currently doing only to be distracted by someone else’s supposed “quick” needs. You may need to consider that there are times when someone’s need for a quick answer is valid i.e. a life-or-death emergency situation, but if you are seeing this type of email regularly coming from the same person, it indicates that they are certainly not taking their own time to get a little more organized. Then ask yourself this: Would you distract yourself from someone’s “quick” question, if they can’t get themselves organized? We are tempted to say “yes” if it was a situation where it was our customer, after all they are paying for it. Or are they? In the grand scheme of things you are doing both yourself and the customer a disservice. First, they will never learn how to organize themselves with prioritized efficiency, and second it will always be to your (and your company’s) demise as you keep your phone or emails rolling in for around-the-clock response times that weren’t necessarily part of the contract.

2. Calling With No Advance Warning About A Complex Question [something you couldn’t possibly have a quick answer to anyway]

We all know, receiving a call from someone in need is something urgent, should be taken seriously. However, you should be cautious about the intent of those who call others about a complex question that needs to be answered on the spot. The quick answer to that is “Can I call you back with the answer?” If they don’t want to give you the time to research and respond, then you know you may be facing issues about your response later on. The other way to prevent any misunderstandings is to ask that they send you a followup email outlining all issues in the question that needs to be addressed. Note, we are referring to a “complex” question. Failure to get this outlined in writing could present some issues down the road, as you run the risk of having to address “unmentioned” questions that they “thought” they asked you during the call.

3. Requesting Something That Could Easily Be Answered From An Online Search

Unfortunately, we all get this a little too often. In the age of Google, we still tend to get even those seemingly difficult (and more often simple) questions that can be easily answered by just looking it up online. As you may have guessed so far, we are referring mainly to the question “Can I answer this on my own?” Forcing someone (whether directly or indirectly) to answer a question that can so easily be answered is not only going to frustrate them, it could potentially cause you to not be taken seriously by peers. It could potentially create the “boy who cried wolf” scenario.

4. Sending Really Long Emails

Sometimes it’s necessary, but beware of the really long email. Unless you are sending out a newsletter or occasional email with reference to updates within your department, a really long email is what can cause many to just ignore right there and then, and for the next time around. We often forget that an email was meant to send a message, not a book… On this topic we are mainly concerned about quality not quantity. Many write their emails while restating the same issue many different ways throughout the body of the message. This only frustrates the reader while forcing them to read to get to the bottom of it, then only to notice they wasted more time reading it than it was worth. If you can’t get your message across in fewer words, then others may not see the point in reading your email. A good way to avoid this is re-read your message before sending it. If you find that you get bored or confused by your own email, consider that many others will certainly feel the same.

5. Sending Text Messages Even Though They Don’t Get An Immediate Response

The texting phenomena is at full stream. We all seem to do it, sometimes while driving, walking, or talking (if you do then STOP!!!). Let’s admit it, we all feel like it’s ok to text no matter what other activity is going on around us. The problem is that we don’t realize that we are creating a norm that we feel is ok, while many others (the silent majority), feel is inappropriate to do. Among these, is sending multiple consecutive messages to your peers while they may not be able to respond immediately, or better yet, they may not even see them by the end of the day. The last thing you want is having someone catching up with a backlog of messages, as the sender is rambling about something that couldn’t wait for input from the receiver in the first place. If that tends to be the case, a phone call may be a reasonably better alternative.

While the topics in the list above may seem obvious, there are many who don’t realize the auto-pilot mode that technology has all put us in. That is not to say that technology is bad. But what it does say is that we need to take it a lot more seriously, and more importantly we need to consider how we are affecting others in the process. If you are not taking your own habits (and time) seriously, you can’t expect others to do the same.

[Image courtesy of marcolm at FreeDigitalPhotos.net]

Automation is Key to Agile Implementation

automation-key-agile-implementationWhile most of us in our day-to-day would typically adapt to change whenever possible, it is very likely that we mindlessly have too much to manage. This is why automation is key to agile implementation. With a mindset to find ways for automation we promote a rhythm to the workflow, the process, the communication, etc…

Agile Ceremonies and built-in automation

When we look at the agile ceremonies overall there’s a flow that we can say exists, for example: (a) scrum or standup calls should take place at the same time every day, (b) sprint planning, sprint reviews, and retrospectives all take place on days that everyone has already preset, or (c) sprints should usually keep the same duration of weeks from sprint to sprint. We may ask ourselves, are these times and dates just a random practice (or requirement) of agile? The answer is no, not necessarily. There’s a reason behind all of this.

Keeping it Simple

While you may look to adapt to change throughout all the times of the workday, it is best to make the repetition as consistent as possible. This is similar in concept to what Einstein or Steve Jobs wearing consistently same clothing every day. This is just an example to make the point, but somewhat of an interesting revelation for those who are looking to simplify their day. For some we may think this “clothing” example is a little extreme, or irrelevant. Fair enough, this would be extreme in most cases. But when we are looking at our work environment, this principle makes a lot of sense for those who want to just concentrate and make decisions on what matters most. Putting in place what doesn’t matter so much, leaves time to make decisions that do matter. This in itself makes a lot of sense.

Consistent and Regular Adaptation

With reference to automation in the workplace, we’re not referring so much to setting up your schedule or planning in advance, although this is definitely a good habit, and better than not having any at all. We are referring specifically to having meetings, code reviews, or testing done in a way so that the agile team doesn’t have to constantly think about when it needs to happen. As an example, think of this question: What do you foresee being a problem if scrum meetings change times every day? It’s obvious, the team members will most likely be late as they try to figure out what time the meeting is at, or they missed it, and therefore all that time is just wasted when it could have been used more wisely and effectively. Some may even think, that “this inconvenience is minor,” but if you add that time up over a few sprints, you may be shocked to find out the cumulative amount isn’t as minor as you may have thought. Others may think, “this is just the normal workday or workweek,” and that it’s expected. However consider the advantages of setting this automated “rhythm” so that all that is less important is already out-of-the-way, and all the more important ideas and decisions can take place without distraction or resistance.

Admittedly, finding ways to improve a process and simplifying it in a way that is conducive to automation can be tedious, but once it’s in place, it does save a lot of time in the long run. More important than time, is the quality of the decisions and thought process that will come out of it. Think of it like a slow blockage that is eventually unclogging and allowing for a release of free-flowing ideas and productivity. Look to your sprint retrospectives to point out where areas of automation can be of benefit. You may already have some in place, but that should not stop an agile team from finding others. Incrementally and over time you can automate processes infinitely, but certainly it’s best to prioritize them where the benefit is worth the effort.

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6 Main Reasons Why You Must Identify Backlog Item Dependencies

6-main-reasons-must-identify-backlog-item-dependenciesWhen creating and grooming a backlog in an agile project, it may come as no surprise that there is a constant need to manage it throughout the product’s lifetime. Common expectations from those who come from the waterfall mindset, is that you would just set up a backlog and the rest should take care of itself. But as you will eventually find out, you must identify backlog item dependencies.

The reality is that the moment you create the first backlog item, metaphorically it becomes a living organism. Many may think that the most challenging part of the backlog item, would be to fully define and estimate it. It certainly is one the earliest challenges in the backlog definition phase. However, it is important to consider, that with each additional backlog item that is created, there is an increasing need to consider inter-dependencies between all items. Not a daunting task if your list is limited to 10 or 20 items, but what about a typical project where there are over 50, 100, or more items.

Without putting the carriage before the horse, it is important to consider those backlog item dependencies initially with a backlog roadmap. Then it is also necessary to make it an absolutely regular activity to take on when backlog grooming. Below we identify the many reasons why backlog item dependencies need to be identified and linked to their co-dependent items.

1. Reduced Overall Project Risk

One of the main reasons why projects fail, is that there is no planning or overview of a roadmap before starting. Certainly, an agile project will prevent most of that with the regular sprint iterations and planning that happens before each is ready to start. However, what we are referring to here is more about consideration of what needs to be built, the moving parts, before all pieces of software or product can be put together. As an example, you can work on the roof of a house long before the house is actually built, but you eventually need to know that you need to build the foundation and structure before you will get to the roof installation. Further to that, you would need to identify the structural specifications (dependencies) to know that the roof will fit when the time comes to finalizing the house.

2. Value-added Efficiencies in Process Workflow

When your project is in mid flight, the last thing you want to get stuck with is realizing you just randomly selected some backlog items that don’t make sense to be in the current sprint. In the worst of cases, you would likely just leave it out as part of the grooming process. But on the other end, you would want to avoid idle time mid-sprint realizing that there were a lot of items that could’ve, should’ve, or shouldn’t have been there to begin with.

3. Facilitation of Priorities

As you identify dependencies early on in the project, the priority of all backlog items naturally present themselves. Like a seemless puzzle being put together from top to bottom, relating backlog items to see if there are or aren’t dependencies is tedious at first, but it becomes easier to balance as the software or product is being built.

4. Early Elimination of Blockers and Time Wasted

On a day-to-day process, through scrums and standups, a well groomed backlog allows for all team members to avoid getting stuck on blockers. Some blockers are inevitable based on the circumstances of the development process. But there can easily be blockers present on some aspect that could have easily been prevented, i.e. environment availability for a developer who would like to commit their code. Some blockers can have workarounds, but inevitably, the longer it is blocked, the more likely there will be time waste later on.

5. Proactive Conflict Resolution within Teams

When the teams gets to see the benefits of dependency identification, they will go on to assure there is regular backlog grooming almost intuitively. Each member’s best interests will gear toward pro-activity so that there is the least amount of conflict. Further to this, the team will be better prepared to resolve conflict should there be at any point. This is mainly a result of “lessened” levels of conflict. 

6. Increased Morale within Teams

As a direct result of lessened conflict, there will be heightened synergy among teams. They will have a higher tendency to gel together and get along. Effectively, this will prevent turnover and burnout with members of the team. Low turnover means that the team stays intact over long periods of time, and they benefit from not only being at the performing stage of team synergy, but also from the experience of working together for long periods of time. This benefit is irreplaceable and highly valuable.

Keeping an up-to-date backlog certainly has it’s benefits, but as we can see, keeping specifications up to date is not necessarily all about updating scope or tasks, but also continuously identifying how they are all tied together.

[Image courtesy of tigger11th at FreeDigitalPhotos.net]


 

5 Guidelines From Agile Modeling for Agile Best Practices

agile-modeling-guide-agile-best-practicesThroughout the life of project there are many potential pitfalls to implementing and practicing agile. As the agile principles and values are put into practice it’s important to take steps that keep the path of agile best practices for which you are looking to benefit from. The use of Agile Modeling is an excellent way to integrate agile principles and values that can complement almost any other agile methodology (i.e. Scrum, XP, etc.).

Agile Modeling components don’t all need to be implemented to make your project agile, however the more you can put in place with thought and importance in each project situation, can provide solid benefits over time. Most importantly, they provide a good framework to building an agile mindset, and integrate seamlessly in an ongoing agile project. The following is a short list of some components:

1 – Active Stakeholder Participation

As with any agile project, the best way to guarantee success is to make sure your stakeholders are involved at all times. The Product Owner usually is the voice of the stakeholders, and we would all hope that it is always that one person that could speak for many. The importance of “Active” is the key to success. There can be times where stakeholders come out from hiding and suddenly become a decisive voice (make or break) in the success of a project. Late stakeholders that become active at the end of a project open big risks as it is the most costly point at which to make changes to accommodate their expectations.

2 – Document Continuously and/or Document Late

Notice here that we mentioned “and/or,” as an approach to documenting your deliverables. It likely will depend on the type of solution and dependencies of functionalities between features as deliverables. That is to say, it’s always best to document continuously so that you don’t have to wait until the last-minute to remember which features were implemented in your solution. As expected in an agile iterative nature, you are looking to deliver a potentially shippable solution at the end of each sprint. This would require regular documentation revisions if the features were to change and evolve drastically over the course of numerous sprints.

Admittedly it sounds contradictory, but this is where it would be best to document late, since it would be less wasteful if you were to document your deliverable once all features were integrated as much as possible. Particular attention needs to be placed on the nature of the product and development. As in the case of software development, releases occur frequently, some major and some minor. Some consideration as to what will be major and minor can allow for less waste when it comes to documenting.

3 – Iteration Modeling

As the initial part of any iteration, we expect take some time for planning. Usually that time will vary from a half day to an entire day depending on the duration of your iteration/sprint. Iteration Modeling outlines the features and design of what is expected to be delivered by the end of the sprint. Some features may end up being developed in sub-parts over a number of sprints, as well as entire parts. The importance here, is to outline how modular some features may be to the rest of them. With that in place, it becomes much easier to prioritize a sprint backlog, which brings us to the next point.

4 – Prioritized Requirements

There are many factors that go into prioritizing requirements, but the one starting point to attaining this is to actually have a backlog (or list of work items) in the first place. In most cases this Sprint Backlog will come from a much larger list called the Product Backlog. As many practitioners soon find out, prioritizing is a key activity that requires identification of numerous factors such as: ROI, risks, stakeholder needs, functional dependencies, available resources, etc.

5 – Single Source Information

If there is one thing that can cause duplication is a highly bureaucratic and disorganized framework from which an organization is set up. Although seemingly simple, having one single source of information is a major challenge for an organization. Many will point to 1 wiki page as a source of information, whereas other departments try to set their own identities and create their own versions of information that gives them a sense of purpose. From an agile project approach, it is extremely important that all parties learn to use one source of information so that it is updated in 1 location to reduce redundancy and waste.

Many companies today, still strive to revise documents of the same content, but in different locations every time there’s update. Beyond just the internal operations, the complexity of multiple sources increases when working on a project where the client looks to use their own sources of project information in conjunction with that of the vendor’s information. In this scenario, duplication is not efficient and is highly wasteful throughout all organizations, as everyone struggles to find out which is the latest version of the code, documentation, template, etc.

More Agile Modeling Guidelines

From an Agile Modeling perspective there are many more components that make up the framework of agile best practices. The important factor to consider is that it will not be an overnight implementation, nor will it be an overnight success. It takes a considerable amount of time and resources to make an agile system work, but unfortunately, not many want to invest, and expect instant gratification. As history will show, even the concept of instant plug-and-play came with a series of bugs and fixes.

[Image courtesy of Stuart Miles at FreeDigitalPhotos.net]


 

An Agile Hybrid Approach – What to Consider

an-agile-hybrid-approach-what-to-considerMany practitioners and project managers look toward creating an agile hybrid approach by doing a mish-mash of waterfall with agile methodologies. However, what we are going to look at are the different agile methodologies and the ones that are actually compatible with each other. It must be said, that for any team about to proceed with tailoring different agile components, it is something that should be done with expert practitioners who understand the pros and cons of adding more than one methodology into practice. It is advisable that a solid team of expert agile coaches and scrum masters are present on such a team so that the evolution and benefits can be implemented effectively and safely for the entire team.

Agile Frameworks Compatible in Creating a Hybrid Framework

1- Scrum

Most members of an agile team know agile by way of the Scrum framework, but what most have yet to see is that although it presents a solid framework for complex projects, it could use the help of other methodologies. What we can take from Scrum however, is the concept of building backlogs with work items that get listed in priority. The second automatic component is the importance of a Product Owner who actually owns that list and ensures that they represent what the stakeholders will expect. This is done through prioritization of the backlog for the rest of the team so that a potentially deliverable product is completed and accepted by the stakeholders by the end of each sprint.

2- Extreme Programming (XP)

From this methodology we can gather the best practices for the development team including Refactoring, Test Driven Development (TDD), continuous integration (CI) and collective ownership. What we tend to see in these practices are the concept of work process that is conducive to the flow and efficiency of the work being done.

3- Agile Modeling (AM)

This methodology is usually considered an effective addition to most of the other agile methodologies. It has mainly two components: Modeling and Documentation. The Modeling component encourages best practices such as Just Barely Good Enough (JBGE), Architecture Envisioning, Lookahead modeling, Active Stakeholder participation, and Model Storming among others. The Documentation aspect covers the necessity of documenting continuously (not to be understood as documenting excessively), document late, executable specifications, and single-source information.

4- Unified Process (UP)

Over the years the Unified Process has taken on many forms, mainly the Rational Unified Process (RUP) from which it derived directly and sometimes is mentioned interchangeably. However, other examples include OpenUP, and Agile Unified Process (AUP). What needs to be considered is that UP is not just a process but an actual framework. What makes it useful is that it’s highly customizable with characteristics covering an iterative and incremental development process, architecture centricity and risk focus. From this framework we get 4 phases that are used for creating a project, namely in the following order: Inception, Elaboration, Construction, and Transition. Much of what is used in the Disciplined Agile Delivery (DAD) framework has adopted this but DAD has also added to this.

5- Kanban

From the realm of Lean practices, we get Kanban. This method framework builds on the concept of Just-In-Time (JIT) at its base, but it has many tools that derive from it, one of them being the Kanban Board. The Lean aspect comes with the concept of limiting work in progress to prevent waste. Along with that comes the concept of visualization of progress. With the use of Kanban, the level of product quality becomes optimal since all areas of waste (Transport, Inventory, Motion, Waiting, Over production, Over processing, Defects, Skills) are removed. Along with that, the high level of visibility of progress that the development team is something that is of utmost importance. As most who have practiced Agile will see, the aspect of visibility is a very important characteristic to creating and maintaining team synergy.

There are certainly other methodologies that can be put in the mix, but it must be considered that tailoring an agile hybrid approach is an art, not a science. That is to say, if key components are added from one project to the next, it will likely not create the same results for every project. There are many other factors that come into play, and would not simply be a matter of methodologies used, but also the variation of players involved, that is certain to change the project landscape at any moment’s notice.

[Image courtesy of ratch0013 at FreeDigitalPhotos.net]


 

Bringing Continuous Improvement to Project Methodologies

To those who have never seen agile at work, it would seem a bit odd to think of implementing it at first. Most people would see the vast levels of acceptance while bringing continuous improvement to project methodologies and think it was literally impossible to put into practice. But that is exactly what Agile is, practice. We live in an imperfect world, but we also have come to the belief that “practice makes perfect.” We’re not sure if that expression became so popular because it rolled off the tongue so well, or because practice really does make things perfect.

Perfection is unattainable, but reaching perfection is attainable. Typically when we’re practicing anything whether it be a sport, hobby, or process, we come to realize that we have a tendency to do it better and better every time we do it. Upon completion we use expressions like “note to self” in order to be sure we don’t make the same mistake again the next time. Or vice versa, we make sure we try another approach that is slightly different. It is exactly this line of thinking that fuels innovation. Much in the same way, this is how Agile project methodologies became what they are, bringing speed, synergy, and continuous improvement through regular practice.

Why Tailoring Agile Impulsively is Not Recommended

bringing-continuous-improvement-to-project-methodologiesAs some will find out eventually, we will not likely have a truly perfect product by the end of the first sprint, and there probably will be some revisiting or refactoring later on. However, with the use of multiple sprints, the team is aware that there will be goals to practice constant improvement of the existing processes along with a learning curve with each iteration. Whether it be the result of bug-fixing, improved design, or better material for a longer lasting product, it is that very system of agile project methodologies that allows increments to be built upon with regular feedback. As an example we can refer to the much ignored and under-practiced Sprint Retrospective. As there might be a sense of time limitations, to get things closed off and ready for delivery at the end of a sprint, some teams and stakeholders will make the sacrifice of skipping the retrospective to do what is thought to be more productive completion work. This is in fact a huge sacrifice, since the habit of skipping the retrospective in itself will wipe out the need or perceived need to do one for any future sprint.

An instated workflow process that does not leave time for a feedback loop, will likely leave one out for all future workflows. When this happens, danger presides and can only be undone when someone with a persistent agile mindset (likely an agile business coach or scrum master role) attempts to inform everyone that it needs to be added in. As you will likely notice, the “swimming against the stream” effect will come into play. It will be met with much resistance to change as we know most groups are prone to. It also will be met with much discouragement and heartfelt and time-wasting debate since there will be many who will be on both sides of the fence.

Setting the Record Straight

This makes the point, agile project methodologies, principles, and mindset are in place to function like an entire working organism, the events that are meant to take place are much more effective when they are all in plugged in. If they are removed or tailored, there has to be a highly experienced agile working team with an experienced agile coach that could pin point the possible downfalls of removing any aspect. Further to this, the highly experienced team would need to come to the agreement that if the foreseeable pitfalls were to occur, the missing pieces will be added back in, and with certainty of knowing that the pitfalls are being caused by the tailoring process itself, much like “trial and error” in experimentation. If the agile team roles are made up of fully inexperienced members, therein will be the ultimate risk and error just waiting to happen at which point there is no easy return even with agile training courses. This is where the self-fulfilling prophecy will come into place whereby naysayers will state that agile doesn’t work in the form of the much dreaded “we told you so.” Continuous improvement has a lot to do with accepting change. When sprints are completed and done properly over time and with additional coaching and mentoring, it becomes much more effective and seamlessly risk-free so that changes become more acceptable.

[Image courtesy of Stuart Miles at FreeDigitalPhotos.net]


 

How to Manage Epics as an Agile Tool in Planning

how-to-manage-epics-as-an-agile-tool-in-planningAs part of a large project, you may have a complex product to develop. Whether for intangible (software, games) or tangible (hardware, electronics), there is a need to structure your backlog by level of complexity and size. Although we typically do not go so far as creating Epics in all agile instances, they can prove to be a handy agile tool if created and used in an organized fashion.

The idea behind Epics are to create a sense of commonality between multiple user stories. It is important at this stage to be sure your agile team members are not using the terms for Epics interchangeably with other terms that could drive confusion in day-to-day communication. But along with this defined approach, all team roles (product owners, business analysts, scrum masters, developers, etc) should think of Epics structures and how they will be used going forward. Here we look at Epic examples in hierarchies for Features, Themes or Requirements.

Features in Epic Hierarchies

One way to look at an Epic is to identify it as the high-level feature. As an example we are referring to the physical features of a landing page on a website. It would have a header, footer, content, images, media, etc. With that you can further breakdown the characteristics with user stories, and then tasks to look like the following:

Epic(Feature) —> User Story —> Task(s)
Example: Header —> As user, I would be able to use a search bar to search the site content… —> Investigate Search Bar functionality

Themes in Epic Hierarchies

Epic —> Theme —> User Story —> Task(s)
Example: Landing Page —> Page Structure —-> As a user, I would see 3 columns… —> Create left column, Create right column, Create center column

Requirements in Epic Hierarchies

If you were developing a series of websites for instance, you would need to repeat a set of requirements for each website. In this case you would likely re-use the requirements as you start each website, and then vary those features. The following example would facilitate re-use of the requirements from one website to the next.

Epic(Requirement) —> Feature —> User Story —> Task(s)
Example: Website Landing Page —> Website Page Navigation —> As a user, I will be able to navigate to all site pages from the landing page… —> Create Navigation Bar

There is no definite way to use Epics, these are simply examples. The variations can be infinite and can vary from team to team, project to project, or product to product. But as we know that Epics are typically large user stories, and represent a level above the user story. One thing that needs to remain stable is that the agile team must agree to structure that makes sense for them.

Using Epics to Stay Organized

Using Epics as an agile tool to organize the stories, can enable easier overview of the different product components (features/requirements/themes). As the sprint backlog can list tasks to be developed by multiple agile working teams on different features at the same time, the overview of each Epic can help the Product Owner prioritize stories and interlinking dependencies with each other.

Another useful setup that helps in the structuring of swimlanes for your Sprint/Kankan boards is to have them created according to your Epics. This makes the horizontal divisions clear on the common groupings. It also adds another dimension to manage on your board, but it certainly would be helpful in larger sized projects.

The most important part in creating structures, is to keep it simple. If there is too much team discussion and confusion where everyone is lost in managing the structure, it means that it’s not simple or clear enough. Of course, if all else fails, keep in mind that Epics are not essential. If your team doesn’t see a need for them to exist in your agile product management scheme, just leave them out, as they might not be required due to your project not being as large or complex as originally thought.

[Image courtesy of Danilo Rizzuti at FreeDigitalPhotos.net]


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